Service Desk Manager - Finance
The opportunity
As a Finance Service Desk Lead at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.
In this role you will be:
Responsible for managing service delivery and the effective operation of the Finance Service desk.
- Implement and manage the Service strategy on a day-to-day basis.
- Ensure Service targets are managed in line with overall Service strategy and identify improvements for increased functional efficiency and effectiveness.
- Prepare and report weekly and monthly on Service levels.
- Create and maintain a comprehensive knowledge base to support the Finance Service desk.
Responsible for customer service and continuous improvements of the customer experience.
- Develop and build relationships with Finance leads, internal IT and external vendors.
- Respond to queries as required and create documentation for customers as required e.g. FAQs.
- Escalation point for priority tickets and complaints.
- Follow up with customers to identify areas of improvements and drive solutions to form part of continued operational excellence.
Responsible for the management of the Service desk.
- Define prioritisation of resource activity, provide guidance and feedback to team members.
- Recruitment, training and onboarding of new team members.
- Identify future hiring needs.
- Manage key stakeholder engagements and feedback to Director of Enterprise Finance Processes & Systems and Group Finance Planning & Analysis (FP&A) Manager as appropriate.
Project Management
- Lead finance system upgrades and implementations end to end.
We would love to hear from you if you have:
- An understanding of Finance systems and processes.
- Previous experience as a Finance Service Desk Manager.
- Knowledge of Oracle Fusion, EPM Planning and SAP Concur advantageous.
- Evidence of driving continuous improvements across processes and systems
- Excellent communication skills with ability to interpret and present data clearly
- The ability to prioritise tasks and work independently.
About us
Since 1974, we’ve been providing a construction consultancy service that keeps clients coming back. And for that we have our people to thank. It takes a special kind of togetherness to create our thriving, authentic culture. We overcome challenges together, delivering better projects and leveraging innovation. We see the potential in our people and we empower them. We’re a business on a journey – an agile business that is proud
to be different.
We are Linesight. Dynamic. Driven. Different.
About Corporate Services
An extensive range of corporate services expertise is required for an organisation of our scale and reach to be successful, and we have fantastic teams of professionals across a range of functions such as tax and finance, marketing, operations, and people and organisational development. Whether at the earliest stages of your career, or an experienced professional, we are committed to nurturing, supporting, mentoring, and stretching our people, so that you can maximise your potential and meet your career aspirations in your field of expertise.
Our approach to DE&I
At Linesight, we believe that our success is tied to the success of our employees, and we are committed to creating a workplace that is fair, equitable, and inclusive for everyone. We understand that creating an environment where all employees have an equal opportunity to thrive requires a concerted effort across every stage of their time with us, from hiring and onboarding to promotion, career growth, and development.
As part of this commitment, we have implemented a range of policies and initiatives to promote diversity, equity, and inclusion (DE&I). This starts with our attraction pipeline and accessible job descriptions, designed to attract a broad range of candidates, and continuing throughout the employee life cycle with DE&I checks built in at every stage. Fairness, consistency, and transparency are the core principles for all our hiring, salary increase, and promotion decisions with built-in gender pay gap checks. Employee and family-friendly policies also enhance inclusion and equity in our teams.
Employee testimonial
Employee testimonial
Employee testimonial
Employee testimonial
Life at Linesight
